Delivery and payment

1. Payment methods

The only accepted payment method is online card payment (Visa, Mastercard), processed securely by an authorised payment provider. We do not accept cash on delivery, payment on receipt or any other method.

• Card details are entered directly on the payment provider's secure page. We neither store nor see your card details.
• Transactions are protected by strong customer authentication (3-D Secure).
• An invoice is issued for every paid order and sent by e-mail.

2. Order confirmation

After submitting your order you receive an e-mail acknowledging receipt. It confirms that we registered the order but does not conclude the contract.

Your order is confirmed at the moment the payment is received. From that point the contract is concluded, the product enters production and the lead time starts.

3. Lead time

Products are made individually to order. The production and delivery lead time is 4–6 weeks from receipt of payment.

The lead time is an estimate and may vary with material availability, the chosen finish and the complexity of the configuration. If a delay arises we notify you in good time by e-mail, with a revised estimate.

If we fail to deliver within the agreed period, you may grant us an additional reasonable period. If that period also passes, you may terminate the contract and we refund all sums paid within 14 days at the latest, under Article 17 of GEO no. 34/2014.

4. How delivery works

• Delivery is carried out by a partner carrier, to the address you give in the order.
• Delivery cost is not included in the product price; it is calculated and shown separately in the cart before you complete the order.
• We contact you by phone or e-mail before delivery to agree the day and time slot.
• Delivery is to street level. Carrying items upstairs, assembly and special handling are not included unless agreed in writing.
• Please make sure that access (doorways, stairwell, lift, clearances) allows the products to be brought in. Measure the product dimensions before ordering.

5. Collection in person

You may collect the products in person, with no delivery cost, from: Str. Nicolae Bălcescu nr. 61, sat Păulești, com. Păulești, jud. Satu Mare, cod 447230, România. Opening hours: Luni-Vineri: 9:00-18:00. We notify you by e-mail when the product is ready.

6. Delivery to Hungary and the European Union

We deliver to Hungary through aristocollection.hu. For deliveries to other EU Member States, contact us at contact@aristocollection.ro for a shipping quote.

7. On receipt

• Check the condition of the packaging in the presence of the carrier.
• If you see signs of impact or tampering, note this on the transport document and tell us within 48 hours.
• Photograph the package before unpacking it fully — it helps us settle any claim quickly.

Product defective, damaged or different from what you ordered? See Right of withdrawal and returns — we repair, replace or refund, at our expense.

8. Prices and VAT

Displayed prices include VAT at the statutory rate. The display currency can be changed from the currency selector; the invoice is issued in the currency of the transaction.